What makes LEGAL365.com different from other online legal services?

Most online legal services provide you with an “off-the-shelf” legal document that will be relatively inflexible to your particular circumstances. LEGAL365.com will provide you with legal documents tailored to your specific circumstances.

What is the difference between a document and a pack?

A document will give you just that – one legal document or letter and normally an associated legal review

A pack is a number of related documents that are sold together, for example, complaint letters, or a lasting power of attorney together with a Will.

Can I reuse my documents?

It depends on the service you have bought, but not usually. When you purchase a document from LEGAL365.com, you are buying a service that consists of the creation of a single instance of that document together with a review and amendment of that document by a legal professional. This is a single transaction, and although with some purchases i.e. packs you may be able to send multiple versions of a document for legal review, in most instances this will not be the case.

Are documents compatible in all countries?

The documents on LEGAL365.com are only compatible for use in the United Kingdom. Each document has a compatibility key below it, stating which region(s), England and Wales (Eng & Wal), Scotland (Sco) and Northern Ireland (NI) the document is compatible in.

How do I track the progress of a document I have sent to you?

Click on the ‘My services’ link when logged in. Here you can track the progress of any service – whether it’s not yet started, in progress or complete.

How do I retrieve information on a document I have started?

Click on the ‘My services’ link when logged in. Here you can track the progress of any service, whether it’s not yet started, in progress or complete.

How do I use my promotional code?

Enter the promotional code in the box provided at the basket, the promotional code will be applied and shown at the checkout before the order is placed.

How do I contact you?

You can contact us by email at: cs@legal365.com or by post at:
LEGAL365.com
2 The Embankment
Sovereign Street
Leeds LS1 4BP

Can I create multiple versions of the same document?

If you have purchased one of our services, you can generally create a copy of a document from the ‘My documents’ section of the website – see the document options. However, most services on the LEGAL365.com are sold with an accompanying legal review, so in these instances you will not able to create further copies. You will only be able to submit further copies for legal review if the product you have purchased includes this option.

I cannot find what am looking for?

If you cannot find the service you are looking for, try searching for it using the search box in the top righthand corner of the page or look in the A-Z of documents as this lists all the documents and services available.

How are documents created?

Each document is created by answering a series of questions that tailor themselves to your circumstances. Each question has explanatory notes just in case you need any guidance with answering them.

Your document will either be created for you instantly, or your answers can be submitted to one of our lawyers for review before returning it to you.

Can I obtain a VAT invoice?

A VAT invoice will be emailed to you for every document or pack purchased.

What is your complaints procedure?

To view our complaints procedure click here.

Can I create documents in Microsoft Word and forward them to the legal team for review?

Unfortunately the legal team are unable to receive documents for review that have not been completed and returned using our software. Exchanging information in this format is key to be able to offer you affordable, high quality legal services online. If you wish to receive advice on a matter at an hourly rate, click the “Legal advice” button, and tell us about your case.

Which web browser do I need?

The minimum browser requirements for creating documents on the website are Internet Explorer version 6.0 and above or Mozilla Firefox version 2.0 and above.

What the difference between My account, My services, My documents?

My account: Contains the personal details you entered when you registered on the website. From this section of the site you are able to view and/or amend any of these details.

My services: Contains an overview of services you have purchased.
Summary: An overview of new documents, documents in progress, documents with the law firm for approval, and those already approved by a law firm.
My templates: Here you can start to create new legal documents based on the legal templates you have purchased.

My documents: This screen displays all system folders and folders created by you in which your documents are stored.
– Free trials – documents you have created but not yet purchased
– With lawyer – documents currently with a lawyer for review
– Returned from lawyer – documents already reviewed by a lawyer requiring further action from you
– Approved – documents reviewed and approved by a lawyer
– Bin – documents you have discarded (these will be deleted permanently after 30 days)
– Other named folders – these are folders you have created and named

Why doesn’t the document open in my browser?

If this happens, call our technical support helpline on 0845 644 8966

How can I see which documents I’ve tried, and which ones I’ve bought?

When logged in, click on the ‘My services’ link, followed by ‘My documents’.

From this screen you are able to see any documents you have previously tried but not yet purchased. They will be stored in the ‘Free trials’ folder.

After clicking on a document you have the ability to purchase it after which it will automatically be moved to your ‘In progress folder’.

How do I use my promotional code?

Enter the promotional code in the box provided at the basket, the promotional code will be applied and shown at the checkout before the order is placed.

What happens when my document is reviewed and complete?

You will receive an email advising you that your document is complete. The email will either have an attachment with the finished document, or a link to the website to collect the document from the ‘My services’ section.

How do I print my document?

Once you have logged into the website, visit the ‘My documents’ section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. After expanding the document options select ‘print preview’. This will open the document as a PDF file from which you can directly print a copy.

I don’t understand what a question means or is referring to

Next to each question is a small ‘?‘ (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.

I have a red asterisk next to a questions group after completing my document

If you have a red asterisk next to a questions group, this shows that you have missed a question.

It could be possible that this was intentional. However, you should double-click on the question group to view the incomplete question and make sure that this omission was intentional.

How do I pay?

We accept all major debit and credit cards, and payment is made via our secure payment server.

How do I get a refund?

Please go to Get in Touch link, and either email or write to us.

How do I use my promotional code?

Enter the promotional code in the box provided at the basket, the promotional code will be applied and shown at the checkout before the order is placed.